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Head of Product, then Head of Product and Technology·2022 to 2026

pawaPass

Identity verification across 16 African markets

The company

pawaPass is a privacy first identity and KYC platform. It is used by fintech, betting, and wallet partners across 16 countries: Benin, Cameroon, Congo Brazzaville, DR Congo, Gabon, Ghana, Kenya, Lesotho, Malawi, Mozambique, Nigeria, Rwanda, Sierra Leone, Tanzania, Uganda, and Zambia.

The challenge

Building an identity verification product that adapts to different regulatory requirements, document types, and fraud patterns across 16 jurisdictions. Every country has different rules, different ID documents, and different risk profiles. The product has to handle all of them while staying fast, accurate, and trusted by partners.

My role

I started by defining the product vision and MVP scope, leading discovery with early partners, and delivering the first live integrations. As the product grew, I took on the technology side too: owning the engineering strategy, leading 20+ senior engineers and specialists, and setting the operating rhythm for the whole team. I was a member of the executive team.

What I built

Multi market KYC policy engine

Designed a multi market KYC policy engine with compliant onboarding flows: consent management, retries, and assisted verification. The engine adapts verification requirements by jurisdiction, risk tier, and regulatory framework.

V2 verification stack

Delivered a version 2 verification stack: document OCR, 3D liveness and selfie checks, and device risk signals. All delivered through partner APIs.

Partner and admin consoles

Launched partner and admin consoles with granular role based access control and full audit trails.

Compliance and security

Implemented secure development practices and compliance by design, improving verification results while reducing fraud risk and unit costs.

Team and operating rhythm

Led a group of 20+ senior engineers and specialists. Set the operating rhythm: prioritization, quality standards, incident response, and delivery cadence. Reached first revenue, set initial metrics and pricing.

Vision

Expand from KYC into a shared, interoperable identity layer for Africa.

Tech and tools

TypeScriptPythonGoREST APIsDocument OCRBiometric verificationDevice risk signals

Lessons

Building for 16 markets taught me that compliance is not a checkbox. It’s a product feature. The policy engine became our competitive advantage.
When you own both product and technology, you stop arguing about feasibility and start arguing about what matters most. That alignment speeds everything up.

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AI-Native Founding Engineer & Head of Tech and Product. I build founders' first version 0→1, or step in and make the team ship.

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© 2026 Michal Grzelak. All rights reserved.
Based in Wroclaw, Poland. Working globally.

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